Studio Operations & Inventory

• Track and manage inventory across all products and materials

• Monitor material levels (including silicone and handmade case supplies)

• Order materials, packaging, shipping supplies, and studio equipment

• Maintain organized, labeled inventory systems

• Ensure all handmade products leave the studio in perfect condition

• Implement efficiency systems across studio

Scheduling & Team Management

• Set schedules and work hours for studio assistants

• Train and onboard assistants

• Enforce safety protocols and studio standards

• Act as the point person for day-to-day studio operations

• E-Commerce Operations & Accuracy

• Ensure online inventory reflects real studio stock at all times

• Design efficient workflows for shipping of DTC operations

• Maintain accurate availability of products

• Coordinate between production capacity and website listings

• Update operational product information based on founder direction

• Ensure returns, restocks, and exchanges are correctly reflected online

• This role partners closely with the founder to keep the digital storefront aligned with real-world operations.

Systems & Workflow

• Own and maintain operational spreadsheets and dashboards

• Design, document, and improve workflows for efficiency

• Create and update SOPs for production, safety, and quality control

• Identify problems early and fix them without being asked

Customer Support & Returns

• Design efficient and smooth customer experiences

• Customize and manage return workflows and software

• Manage the customer email inbox

• Update and maintain customer interactions

• Handle returns, exchanges, and address changes

Website & Operations Accuracy

• Maintain accurate timelines and availability for handmade products

• Update operational product information (based on founder direction)

• Work with founder ensure website functionality aligns with inventory

Studio Finance

• Run weekly payroll

• Pay studio credit cards

• Flag inventory or capacity risks before they become issues

What You Won’t Be Doing

• Waiting for instructions

• Asking for permission to fix obvious problems

• Doing creative direction or brand decisions

• Acting as a personal assistant to the founder

What Success Looks Like

• The studio runs smoothly without founder involvement

• Inventory, schedules, and workflows are always up to date

• Problems are solved before they become emergencies

• Systems improve continuously over time

• Onboarding more studio assistants and enjoying expanding the business with care, joy and efficiency

3+ years in operations, studio management, production, or inventory tracking with an e-commerce business

• Experience with inventory tracking and spreadsheets

• Comfort managing people and enforcing workflows

• Strong problem-solving skills

• Strong communication skills

• Experience in a creative studio, art business, or product-based brand is a big plus!!