In this role, you will…

Hosting & Visitor Engagement

• Provide an enthusiastic and warm welcome to guests, ensuring a positive introduction to the Eames Institute’s unique space and tour experience.

• Answer questions for individual visitors and tour groups, providing information on what to expect when visiting the Eames Archives and sharing knowledge to enhance understanding and overall experience.

• Collaborate with the Chief Curator and Tour Associates to host engaging and informative tours, customizing content and approach to accommodate a wide range of individual guests and groups.

• Be observant and responsive to changes or requests that arise in daily tour operations, providing attentive customer service by fulfilling guests’ needs.

• Maintain a friendly and approachable demeanor, serving as a representative of the Eames Institute that enhances engagement with the public.

Retail Operations

• Efficiently and accurately process sales transactions, offering impeccable customer service and appropriate use of Point of Sale (POS) platform.

• Collaborate with the Senior Director of Retail to actively maintain high standards of retail space presentation, including stocking shelves, setting up displays, and keeping the space organized and inviting

• Maintain inventory, including purchasing, tracking costs, organizing and re-stocking products, etc.

• Help visitors select merchandise and providing information on products.

• Encourage guests to support the Eames institute through retail purchases, memberships, donations, and visiting other locations.

Administration & Coordination

• Maintain correspondence with guests via email and in-person communication, regarding reservations, cancellations, etc.

• Operate and optimize technologies that support tours and clientele relationships, including Ticket Tailor and Hubspot.

• Assist in coordinating retail promotions, events, and marketing efforts to drive customer and audience engagement.

• Maintain a high level of communication to ensure that staff members across the organization are aware of events and tour schedules.

• Contribute accurate records of retail sales, inventory, and tour participation data to facilitate evidence-informed insights and decision-making.

Organization & Culture

• Participate in and contribute to the Institute’s culture of curiosity and learning

• Contribute to a wide range of conversations and efforts to explore and operationalize new programs, events, and guest services that expand the Eames Institute’s reach

• Work cross-functionally with multiple departments to provide a seamless experience across tours, events, retreats, and additional community touchpoints.

• Develop and contribute to systems to streamline event planning and execution.

• Inject positive energy and outlook on a day-to-day basis, creating a welcoming and productive environment and a sense of belonging to all employees and guests.

The ideal candidate has:

Required skills, abilities, competencies

• Passion for providing excellent customer service

• Strong verbal communication skills

• Outgoing and excited to engage with and host diverse guests and audiences

• Interest in arts and culture

• Ability to work in a fluid environment and handle multiple tasks simultaneously

• Works effectively with people of all backgrounds; treats all people with dignity and respect; demonstrates compassion, consideration, and care.

Education and Experience

• Undergraduate degree in art history, museum studies, or a related field a plus, or equivalent experience

• Prior experience in retail environment, customer service, or guiding tours is preferred

• Previous POS and inventory experience

• Proficiency or propensity to learn technologies that support various operations, including G-Suite, Asana, Shopify, Ticket Tailor, HubSpot, and Eventbrite